Technology comes with a lot of glitches at times. We have electricians to handle such glitches or problems. A live receptionist for elecricians gives a personal touch to the calls given by the customers or clients. Once a call is registered with a live receptionist, an electrician will attend your problem shortly.
Following are few qualities required to be a live receptionist for an electrician:
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Professional Approach and Attitude
It is very important for a live receptionist to be professional on the calls. It is all about your attitude when it comes to communicating directly with the customers or clients. Right attitude on the calls gets right types of customers and this whole process helps in getting the business done smoothly. It is the attitude that reflects in your tone when on calls in particular.
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Clear and Prompt Communication Skills
Communication on calls has to be extremely work-centric and professional. All that matters on calls is your tone and the choice of words. If a call is handled with an assertive tonality, it takes very little time to resolve a technical problem. The choice of words has to be correct and up to the point for the customers to relate to a live receptionist.
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Reliability
Customers call an organization with a lot of hopes. They feel their problems will get resolved if their calls are attended and noted. It is the duty of a receptionist to attend all the calls. This inculcates a feeling of being connected with someone on the call who listens to you and understands your situation.
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Flexible Approach
Customer is the focus of any good businessperson. A businessperson would definitely want the receptionists to connect with customers well and be approachable. They need to be adaptive to a change in customers’ expectations, change in the market and any change in technology. A flexible person can only stay in any environment, be it any company.
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Social Skills
Customers call with various problems and they look for instant solutions. Sometimes, they are fed up of the same problem not getting fixed by an electrician. All such people need is a little warmth and understanding. Receptionists should also empathize with customers who are going through a lot so they can build a good connection.
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Technical Know-How
There is some difference between a normal receptionist and live receptionist for electricians. Receptionists who work for electricians must have little technical knowledge. They can handle some confused or angry customers on their own if they are looking for a little help that does not require any visit from an electrician.
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Ability To Do Multi-Tasking
The job of a receptionist is not only to take calls, but there are other things too that she or he needs to take care of. Forwarding calls to different departments, taking notes while on calls, creating urgency, booking appointments, handling tough situations, and maintaining calendars – all fall under the service bracket of a live receptionist for elecricians.
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Problem-Solving Skills
As a receptionist, one must know how to handle situations on her of his own. Too much dependence on bosses is not appreciated. He or she must have the skills to cool down irate customers and create a better customer relationship.
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Multi-linguistic
A receptionist can get many calls from anyplace across the country or world (rarely or at times).Well, he or she may not know all the languages, but must know at least the ones spoken in and around the place he or she is working.
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Confidence and Patience
Patience is the most important thing in handling customers. Sometimes customers may lose it all; it is the duty of the receptionist to be confident enough to handle such situations.
